“It’s incredibly refreshing to deal with people that know what they are doing and how to do it. This is true customer service. Lisa helping me every step of the way. If she didn’t know the answer she talked to someone that did and got back to me right away. I was never left wondering what was going on. Narrowed it down to two options quickly with an estimate for both options. Within hours of the first phone call our order was placed. Next day the drive was delivered! Scott (service tech) was kind enough to talk with our electrician and coordinate schedules to be here together because our electrician had some questions about installation. They worked together and got us up and running in short order. We have been running 4 days straight now and not a single issue. We could not have been more please with everyone that was involved from Kurz. Professional, polite, knowledgeable and followed up to make sure everything was taken care of to our satisfaction. There is no doubt that we will call them when we require their services again. Thank you to the whole crew at Kurz.”
Brian, Henschel Coating & Laminating- New Berlin, WI
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“Excellent customer service combined with great technical expertise and quick shipment makes Kurz our top choice for all our electric motor purchases and repairs.”
Todd Coenen, International Paper- Manitowoc, WI
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“We replaced a failed 250 HP drive that was 15 years old with an ABB ACS880. Wayne, Chris and Scott were able to support us through the change over process with fast, overnight delivery and on site tuning and setup after the drive was installed. Our production line was back up and running in a week with all of the combined effort. Thanks Kurz, for being there with a solution when Presto needed it! “
Jim Hove, Presto Products- Appleton, WI
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“My experience with Kurz has been outstanding. I try to be as clear in communicating my needs to all suppliers, but Kurz is one of the few who really listen and actually “get it”. Kurz looks at the big picture and truly strives to serve their customer’s needs, understanding that by taking the long view, they will create CUSTOMERS as opposed to simply people that sometimes buy stuff from them… I can’t say enough about how great of a job they’ve done for me.”
Woody Kislowski, Hoffmaster Group- Oshkosh, WI
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“The Letterhead Press maintenance team would like to extend our appreciation to you Lisa for going beyond the call of duty the other day and saving us a great deal of trouble. Our new machine had important jobs starting to back up and we had a trainer in from Italy at our expense doing nothing. When the motor went down every hour was critical. Where others said maybe we can get this done ….you worked on it till it was done. Our customer satisfaction is through the roof. (we literally never write complement letters). Bottom line you saved the day! Well done… ”
Mike Strande, Engineer, Letterhead Press, Inc.- New Berlin, WI
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“Jim, John and all the other Kurz & ABB team,
I want to thank everyone for their hard work in getting the drive panel built and delivered so early. It means a lot to this project to be ahead of schedule. Now on to a successful installation and startup. Thanks again”
Keith Rushford, Neenah Foundry Company- Neenah, WI
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“Kurz has been great to work with. Their customer service is outstanding with respect to late night questions, repairs, storage, rushed delivery, and pricing. They take the extra step to assist our company with any thing we need.”
Bryan Wurzer, Iron Mountain Trap Rock- Chippewa, WI
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“Kurz has been wonderful company to work with. Their quick response and willingness to help 24/7 is something that every company should learn and should try to be like. Not only the folks at Kurz are skilled but they are very friendly and easy to talk to.”
Suraj Thapa, Wisconsin Public Service Corporation
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“Our experience with KURZ is always A+. Everyone goes “above and beyond” to get us what we need. They help provide solutions to any issues we may encounter with drives, bearings, motors, etc.”
Darin Gille, Stainless Specialists, Inc.- Wausau, WI
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“Kurz employees are very knowledgeable, very helpful, and very courteous. They have known all the answers to all my questions so far. I need to find something to challenge them!!”
Lynda Angell, Clearwater Paper- Neenah, WI